Order Cancellation

We accept order cancellations before the product is shipped or produced. If your order is canceled, you will receive a full refund. However, once the product has been shipped, the order cannot be canceled.

Returns

We accept product returns within 14 days of receipt. To be eligible for a return, please ensure the following:

  • The item is unused and in the same condition as when you received it.
  • The item is in its original packaging.
  • For returns not related to product quality, return shipping costs are the responsibility of the customer

To complete your return, please provide a receipt or proof of purchase.

For assistance, contact us at support@swordreplica.com to obtain the return address.

Refunds

Once we receive and inspect your return, we will notify you via email regarding the status of your refund:

  • If approved, the refund will be processed, and the amount will be credited to your original payment method within a few business days.

Late or Missing Refunds

If you have not received your refund, please follow these steps:

  1. Check your bank account.
  2. Contact your credit card provider, as it may take some time for the refund to be posted.
  3. Reach out to your bank, as processing times may vary.

If you’ve completed these steps and still have not received your refund, contact us at support@swordreplica.com.

Important Note

  • Customers are responsible for the shipping costs of returns unless the return is due to a product quality issue.
  • Shipping costs are non-refundable.

Thank you for your understanding and cooperation! If you have any questions or concerns, don’t hesitate to reach out to our Customer Service team.